Everybody was just heartbroken and devastated,” the mom said after her special needs son was not allowed to board with just a ...

The Pembroke, N.C., mom claims Royal Caribbean did not allow her son to board the cruise due to his ID, even though she ...

Family’s surprise cruise trip ruined when staff mistakenly bar teen from boarding - Shannon Nutting’s 16-year-old son not ...

A North Carolina mother’s long-planned cruise vacation turned into heartbreak when Royal Caribbean wrongly denied boarding to ...

A mother’s long-planned family cruise turned into heartbreak when Royal Caribbean staff denied boarding to her 16-year-old ...

A Pembroke family says what should have been an enjoyable cruise turned into heartache after they were turned away at the ...

This is precisely what happened to Shannon Nutting, a North Carolina mother, who set off on a journey to surprise her children with a cruise vacation. However, her family's excitement turned into ...

Shannon Nutting said she thought she did everything right to go on the cruise, but at the port, she was still told that one of her sons could not board. "It was a surprise for the kids," Nutting said.