The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

Fiserv CEO Frank Bisignano has the credentials to upgrade Social Security, but faces broad distrust because of DOGE's cuts.

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Known for having the friendliest staff in fast food, Chick-fil-A still holds the crown — even with a 2% dip this year. The ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

As retail and foodservice operators continue to feel the pinch of labor and supply chain issues, wholesalers step in to fill ...

Ashok Chandra, new MD and CEO of Punjab National Bank, emphasizes customer service, retail lending, and selective corporate ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...