Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

Shares of cloud-data warehousing stock Snowflake were significantly pared down in the third quarter in favor of an ...

A series of recent cybersecurity breaches reveals significant vulnerabilities within educational and technology institutions, ...

Just months after the merger between Ping Identity and ForgeRock was completed in August 2023, Ping CEO Andre Durand swiftly ...

The right approach must consider both of these elements as key to sustainable growth and customer satisfaction.

For quick-service restaurants, loyalty programs are no longer a nice-to-have; they are essential tools to keep customers ...

How can brands and retailers leverage retail media technology to enhance personalisation and improve customer engagement ...

The investment will expand Continuum’s platform, streamlining returns, warranties and repairs for B2B distributors and ...

Over the past 25 years, the digital landscape evolved dramatically, altering how companies approach customer retention and ...