Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

The future of insurance belongs to companies that recognize claims are not just payouts—they are moments of truth that define ...

Customer reviews and ratings have become a pivotal factor in purchasing decisions, but how much do consumers really trust ...

Retailers are no strangers to new waves of technology. As recently as 15 years ago, it was unusual for a small local bou ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

Color Me Mine CEO Teresa Johnson shares her best tips for engaging with customers and building lasting relationships.

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Teknowledge, a global company providing expert ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Formerly known as DialAmerica, ResultsCX is a Fort Lauderdale, Florida-based provider of CXM services to global companies including several Fortune 100 and FTSE 250 firms.

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions of people worldwide every day. Reuters provides business, financial, ...