Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...

Some CEOs have said they expect AI to displace a wide range of white-collar workers but experts warn that telegraphing doom ...

It’s not about machines working instead of humans—it’s about machines working hand-in-hand with employees to create better ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Ali Ghodsi, CEO of Databricks, said people underestimate how difficult it is to fully automate tasks and take humans out of the loop.

Klarna's CEO, Sebastian Siemiatkowski, believes artificial intelligence is capable of doing all our jobs. His new chatbot is ...

Culture drift is real, and preventable. When leaders notice it early and act with intention, culture becomes a catalyst instead of a casualty. Culture drift happens when: AI tools are introduced ...

Chief executive Mark Read pushed to adopt artificial intelligence but is set to exit with the share price languishing ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...