Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Klarna's CEO warns AI could wipe out white-collar jobs and spark a recession as the fintech giant slashes staff and leans ...

He stressed the importance of striking the right balance between human workers and artificial intelligence, a lesson that could influence the broader fintech and tech industry. Klarna’s ...

Klarna, best known for its “buy now, pay later” platform, had embraced an AI chatbot developed ... navigating the complex balance between automation and human connection.

My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Klarna might be on the vanguard of AI assistants, but the buy now, pay later firm is still figuring out the balance between automation, self-service and human customer service. Earlier this month ...

The Swede added that because Klarna customers’ average indebtedness was £100, they were more likely to pay back their loans ...

Some CEOs have said they expect AI to displace a wide range of white-collar workers but experts warn that telegraphing doom ...