One common misstep: assuming bigger models and better benchmarks translate to a better user experience. Accuracy may not be enough. If a system is slow or resistant to correction, it alienates users.

I am a Customer Experience Futurist, Author and Keynote Speaker. In honor of Amazon Prime Day, let’s take a look at the inner workings of this company that is pushing the bounds of innovation ...

In an era when data fuels innovation and AI defines competitive advantage, large-scale cloud data platform modernization is ...

joined Amazon Web Services as a vice president leading the AI/ML Services and Infrastructure team. Sridharan spent more than five years at Google, where he managed various Google Cloud engineering ...