HONOLULU (HawaiiNewsNow) - The Social Security Administration is backing off on its plan to end customer service by phone.

AARP members spoke out about "frustrating" customer service experiences with the Social Secutiry Administration during a ...

A new Trump administration policy that would have changed the way the Social Security Administration handles some services for recipients will not happen after all.

AARP members from Long Island gathered on Thursday, April 10 to call for further efforts to improve the quality and ...

Kathie Sherrill has been retired for about 10 years now and typically didn't think twice about whether she'd receive her ...

The administration faced backlash from older and disabled Americans as its website crashed and people waited hours on hold.

The U.S. confirms major Social Security changes in April 2025, including new payment rules, verification processes, and ...

The Social Security Administration is standing down on implementing a plan which would have dramatically affected how ...

The Social Security Administration has backed off on its plans to make more older Americans travel to field offices when they ...

While confusion continues around ever-changing directives regarding the Social Security Administration (SSA), AARP continues to actively oppose a new policy change to its identity verification process ...

WASHINGTON - Beginning on April 14, the Social Security Administration assured AARP that they will allow all claim types to be completed over the telephone. This includes Retirement, ...

Social Security is a program that has sent retirement and disability benefits to over 70 million people, through the SSA, ...