The criticism comes as the SSA is cutting staff and making changes to how beneficiaries can make changes to banking ...

In an ever-changing, and often confusing, political and media environment, AARP is fighting on behalf of our members to ...

Senate Democrats launch a “Social Security war room” amid concerns of service reductions that could amount to “backdoor” ...

It just presents one more additional barrier for those services that they’ve worked their entire life for,” South Dakota AARP ...

The policy shift and the initial two-week timetable to implement it drew strong opposition from AARP, which said the new requirements would place a heavy burden on Social Security ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

The administration recently said it would soon no longer allow new applicants to complete the ID process over the phone.

The Advocate highlights social inequality through original stories and opinions, and content generated by fellow NNPA and ...

The Social Security Administration is revising new identity proofing policy changes following complaints from customers, ...

The Social Security Office announced that business will no longer be done over the phone, leaving the only options for ...

Social Security is delaying an in-person identity verification requirement by two weeks, but critics say the plan burdens beneficiaries.

New SSA rules eliminate phone identity verification, pushing for online or in-person methods, sparking criticism from ...