There have been two massive questions hanging over Concord, the expensive PlayStation 5 hero shooter that almost nobody played. The first one is: how did a game that wasn’t busted or terrible bomb so spectacularly?

Sony’s COO and CFO Hiroki Totoki reflects on Concord’s colossal failure. He says Playstation needs detailed user testing to prevent such situations in future live service multiplayer IP, which the company still has plans for.

Concord's short but troubled history can't just be viewed as a self-contained failure. Its part of a bigger picture at Sony.