Klarna Group Plc’s chief executive says his pursuit of cost-cutting, fueled by advancements ... Siemiatkowski said that strategy isn’t the right fit any more. "As cost unfortunately seems ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a drop in quality. The fintech firm is now rehiring human agents through a ...

BNPL Fintech Klarna has announced the closure of three overseas offices as part of a cost-cutting strategy in preparation for its highly anticipated initial public offering (IPO). The Fintech ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing ... as capable of doing the work of 700 support agents. That strategy helped save $10 million on marketing and contributed ...

Ten of the people BI spoke to said they believed the "talent pool" is part of a strategy to reduce headcount ... this decision was related to cost-cutting. Klarna said it communicated internally ...