BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Find insight on NatWest, the Australian Securities Exchange and more in the latest Market Talks covering financial services.

My young adult children and their spouses all use these Afterpay plans as if it's no big deal. I try to warn them, but they ...

For small businesses under pressure, it's a tempting way to cut costs and stay afloat. But “free” often comes with strings. Many of these tools don't offer strong security, putting your ...

I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...

Frank said full-year gross margins are now expected to decline by 110 basis points nearly double the drop previously forecast ...

Many companies lumped layoffs in with larger cost-cutting strategies. Some have cited artificial intelligence as a factor in ...

Employees are expected to use artificial intelligence at Shopify, Box and Duolingo as executives shift toward the future.

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...