BNPL Fintech Klarna has announced the closure of three overseas offices as part of a cost-cutting strategy in preparation for its highly anticipated initial public offering (IPO). The Fintech ...

Many companies lumped layoffs in with larger cost-cutting strategies. Some have cited artificial intelligence as a factor in ...

Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

Ten of the people BI spoke to said they believed the "talent pool" is part of a strategy to reduce headcount ... this decision was related to cost-cutting. Klarna said it communicated internally ...

Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...

Klarna Group Plc’s chief executive says his pursuit of cost-cutting, fueled by advancements ... Siemiatkowski said that strategy isn’t the right fit any more. "As cost unfortunately seems ...

The CEO of ‘buy now, pay later’ company Klarna has said that he believes ... it is thought that the cost cutting strategy will make the company a more attractive proposition for investors ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a drop in quality. The fintech firm is now rehiring human agents through a ...

telling an audience at the firm's Stockholm headquarters in May that his AI-driven customer service cost-cutting efforts had gone too far and that Klarna was planning to now recruit, according to ...

Business Tech News #1 – Klarna is hiring back human help after ... CEO Sebastian Siemiatkowski acknowledged that overemphasis on cost-cutting led to poorer service and emphasized the necessity ...