Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...
The Ohio Department of Administrative Services says the Next Gen. 911 technology also has text messaging available. The new ...
The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.
Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our ...
Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job ...
The report shows 98% of respondents confirming varying levels of AI technology integration into their contact center operations. The most deployed AI tools include chatbots and voicebots, chatbot ...
The call center belonged to Freshwater Software, a now defunct company based in Boulder, Colorado. Instead of traditional ...
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