Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

OpenAI‘s voice AI models have gotten it into trouble before with actor Scarlett Johansson, but that isn’t stopping the ...

"Mass collection of sensitive data by government and social services has emboldened the growing surveillance state, creating ...

Teleperformance, the world’s largest call center operator ... noting that this includes tasks such as data creation, testing, and labeling.

NRG Energy, a Houston-based power generation giant, plans to build four new natural gas power plants to supply data centers in Texas and elsewhere, according to a Wednesday announcement.

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

Overcome market fear with informed decisions, invest in essential sectors, and secure a prosperous retirement. Read here for our updated look at the UTF CEF.

“The concept was so new that for the longest time my mother-in-law thought I was setting up a call center,” recalls Meng Wei. Today, K2 Strategic is one of the biggest data center operators in ...

See why this writer believes he can predict who will be the next mayor of Galesburg after the April 1 election.

When critical home components break down, they often become a top priority in household budgets," said Chris Petros, General ...