Patricia Nilsen, President and CEO of NYSEG and RG&E, joined Voices to discuss continued complaints from customers about ...

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NYSEG and RG&E are installing the latest in energy use technology − smart meters − across their wide customer base that includes more than 1 million electric hook-ups and 500,000 natural gas ...

Smart meters provide detailed information so a customer can make choices about how and when to use energy and save money, ...

BIG FLATS, NY (WENY) -- NYSEG will host an event next week for customers who have questions about their utility bills. The ...

We continue to receive complaints from NYSEG customers about their high energy bills. It's a story we've been following since July 2024.

If you own a home in New York State, there is a good chance that you might see a visitor on your ring camera in the next few ...

BINGHAMTON — New York State Electric & Gas and Rochester Gas & Electric are warning customers about an increase in scams and are reminding them to remain vigilant.

"I would rather pay a lumberjack $500 a month for wood versus NYSEG." Quinn's new meter is a smart meter. According to NYSEG, it uses wireless communication to track detailed hourly usage ...

NYSEG customers went to a Yorktown Town Hall last week to find out why their gas and electric bills are so high. What we know so far.