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Social Security Administration, AARP

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AARP continues to actively oppose a new policy change to its identity verification process, requiring online or in-person identity verification for new claims and updates to direct deposit accounts th...
From Wyoming Tribune Eagle
The Center on Budget and Policy Priorities, a liberal think tank, said 6 million seniors didn’t live within 45 minutes of their nearest field office.
From HuffPost

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AARP calls for improvements to Social Security Administration customer service
AARP members from Long Island gathered on Thursday, April 10 to call for further efforts to improve the quality and efficiency of the current Social Security
AARP Statement On Social Security Maintaining Phone Services
WASHINGTON - Beginning on April 14, the Social Security Administration assured AARP that they will allow all claim types to be completed over the telephone. This includes Retirement,
AARP speaks out against Social Security Administration changes
While confusion continues around ever-changing directives regarding the Social Security Administration (SSA), AARP continues to actively oppose a new policy change to its identity verification process,
Trump Administration Backs Off Social Security Phone Service Changes
The Social Security Administration has backed off on its plans to make more older Americans travel to field offices when they apply for retirement benefits. The agency had planned to require anyone filing for benefits or changing bank account information to verify their identities in person instead of over the phone if they were unable to do so through the agency’s website.
Social Security reverses course, will allow for ID verification over the phone
Public outcry appears to have convinced the agency to abandon a plan that would have required in-person visits for some beneficiaries.
AARP Wyoming: Social Security Administration backs away from proposed changes
The Social Security Administration (SSA) has confirmed to AARP that beginning Monday, April 14, it will allow all claim types to be completed over the telephone, as they
AARP sounds the alarm on Social Security's 'startling and sudden decline in customer service' — and warns of more to come
AARP is sounding the alarm on deteriorating service at the Social Security Administration and is calling on the agency to rethink the coming changes to identity verification that could lead to even more frustration for seniors.
KWQC on MSN5h
Illinois AARP leaders claim victory in social security protections
AARP leaders in Illinois are claiming a major victory to keep social security services accessible to people who need it. The Trump administration planned to add new verification requirements for Social Security.
Sierra Sun Times19h
AARP Says Social Security Reverses Position, Now Will Allow All Claim Types to be Completed Over the Telephone
AARP Says Social Security Reverses Position, Now Will Allow All Claim Types to be Completed Over the Telephone
San Antonio Current18h
Social Security drops DOGE-imposed April 14 deadline to stop taking benefits applications via phone
The administration faced backlash from older and disabled Americans as its website crashed and people waited hours on hold.
Controversial Social Security rule change to take effect in just days; What to know
The Social Security Administration on Monday will implement a big change in the way millions of recipients can verify their identity with the agency to receive their benefits.
Callers experience long wait times, disconnects with Social Security
According to SSA data, March saw more than 483,000 calls per day into the call center. However, just 39% of those callers reached a representative.
mlive13d
Social Security tweaks ID verification plan, will require in-person visits for many
The agency has pushed back the timeline for when some Americans will need to make an in-person appointment to make banking changes.
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