The Pembroke, N.C., mom claims Royal Caribbean did not allow her son to board the cruise due to his ID, even though she ...

Family’s surprise cruise trip ruined when staff mistakenly bar teen from boarding - Shannon Nutting’s 16-year-old son not ...

Everybody was just heartbroken and devastated,” the mom said after her special needs son was not allowed to board with just a ...

A North Carolina family says what should have been an enjoyable cruise turned into heartache after they were turned away at ...

A mother’s long-planned family cruise turned into heartbreak when Royal Caribbean staff denied boarding to her 16-year-old ...

A mom and her four kids were left heartbroken after they were unable to board their Royal Caribbean cruise because of an ...

A North Carolina mother’s long-planned cruise vacation turned into heartbreak when Royal Caribbean wrongly denied boarding to ...

A family was denied boarding for a Royal Caribbean cruise due to ID confusion for a special needs teen. Is the cruise line ...

A recent incident involving a North Carolina family highlights the potential pitfalls of vacation planning when human error comes into play. After a year of preparation, Shannon Nutting’s attempt to ...

Shannon Nutting, of Pembroke, North Carolina, said she thought she did everything right to go on the cruise, but at the port, she was still told that one of her sons could not board. "It was a ...

Shannon Nutting said she thought she did everything right to go on the cruise, but at the port, she was still told that one of her sons could not board. “It was a surprise for the kids ...

PEMBROKE, N.C. (WTVD) — A Pembroke family says what should have been an enjoyable cruise turned into heartache after they were turned away at the port. Shannon Nutting said she thought she did ...