Zendesk’s New Resolution Platform Redefines Customer-Centric Service Through AI-Powered Outcomes
Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...
The Fast Lane To Fewer Chargebacks: How Rapid Customer Service Reduces Disputes
The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...
Sky announces 2,000 jobs at risk at its customer service centres
The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...
Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...
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10 Ways AI is Revolutionizing Customer Service
Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.