Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues.

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Klarna, best known for its “buy now, pay later” platform, had embraced an AI chatbot developed ... navigating the complex balance between automation and human connection.

Klarna might be on the vanguard of AI assistants, but the buy now, pay later firm is still figuring out the balance between automation, self-service and human customer service. Earlier this month ...

Klarna’s CEO has predicted that a recession could be around the corner as companies around the globe—including his own—reduce ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...

Klarna's CEO warns AI could wipe out white-collar jobs and spark a recession as the fintech giant slashes staff and leans ...

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...